Fitbit users are experiencing problems. Many people are currently unable to sync their best Fitbit to the app, and those who uninstall the app are seemingly unable to get back in with their usual account details.
This is clearly a big problem, leading to Fitbit stating that it's "experiencing a major outage" on its status page. Users are effectively unable to make use of the app – an app Fitbit Premium users are paying for – leading to missed sleep and readiness scores, and failed data aggregation and interpretation.
Are you affected, or have you found a fix that works? Email me at [email protected] and I'll feature your fixes and responses on this liveblog. And of course, I'll keep you updated if Fitbit announces a solution.
Our first clue something was wrong came from a huge spike in Downdetector, which you can see above. At the time of writing, we're seeing over 2,000 reports of outages, with many more users turning to other sites like Reddit to voice their displeasure.
Reddit speaks out
Trouble Logging In from r/fitbit
Hopping over to the Fitbit subreddit, we found the post above with a barrage of comments all saying the same thing: their Fitbit devices wouldn't sync to the app, and when they tried uninstalling and reinstalling the app, they could no longer log in again. Here are a few examples:
Comment from r/fitbit
Comment from r/fitbit
